Customer Service

  • Owner Services

    • Owner Account Management

      Westgate Resorts makes it easy to manage your account online. Login to our Owner Account Management system to:

      • Make your Mortgage or HOA Fee payment
      • Confirm or manage your reservations
      • Request travel dates
      • Change your mailing address
      • Book rental reservations at discounted owner rates
    • Owner Service Requests

      Need customer service quickly? Open or track an Owner Service Request quickly and easily by filling out a simple online form.

    • Owner Hotline

      If you are a Westgate Owner, please call our Owner Hotline for assistance.

      Toll Free US:
      (800) 925-9999
      (407) 355-1105

      Customer service representatives are available to assist Westgate Owners during the following hours:

      8:00AM - 10:00PM, Monday - Thursday
      8:00AM - 9:00PM, Friday
      9:00AM - 5:00PM, Saturday - Sunday

      *The Owner Hotline Center will be closed on Thanksgiving, Christmas, and New Year's Day, and will be operating limited hours on Christmas Eve, New Year's Eve, and Black Friday.

    • Owner Online Information Guide

      Find answers to your questions instantly by using our Owner Online Information Guide.

    • Owner Referral

      Earn rewards for sharing your Westgate Resorts experience with your friends and family.

  • Guest Services

    • Vacation Packages

      If you have arranged a Resort Preview at a Westgate property by booking an exclusive vacation package with us, please visit our website or call for customer service.

      Toll Free US:
      (800) 218-4363
      My Westgate Vacation
    • Rental Reservations

      If you have a nightly rental reservation at any of our Westgate properties, please call for customer service.

      Toll Free US:
      (800) 404-6410
  • Resort Information

    • Resort Contact Directory

      Need to call a Westgate property directly? Please consult the Resort Contact Directory.